Terms of Service

Current work order terms

Agreement version 2026-09-29-1

1. Parties. This work order is between the business identified in this order (the "Customer") and Business Review Removal LLC ("BRR").
2. Scope. The Customer authorizes BRR to pursue removal only of the specific Google reviews listed in this work order. BRR does not need the Customer's passwords or account login details.
3. Service period and outcome. The initial service period is 90 calendar days from acceptance of this work order. This period defines how long the engagement remains active; it is not a promised removal or completion deadline. Removal is not guaranteed.
4. Progress updates. The Customer may request a progress update by email. BRR will respond within three business days with the latest available status. Progress updates are available upon request up to once every 30 calendar days during the active service period. BRR will communicate verified successful removals and necessary requests for information sooner when appropriate, without waiting for a progress-update request.
5. Extensions. Near the end of the service period, BRR will assess unresolved selected reviews and determine whether additional time is appropriate. If additional time is appropriate, BRR will contact the Customer around day 85 and offer a 30-calendar-day extension for the applicable unresolved reviews. The Customer may approve or decline. Written approval is required; email approval is sufficient. No response does not count as approval. If BRR determines that an extension is not appropriate, unresolved work ends at the conclusion of the initial 90-day service period. If an offered extension is declined or is not approved, unresolved work ends when the current service period expires. Any further extension requires another written approval. Extensions do not change the agreed per-review fee or maximum possible charge and do not create an additional extension fee.
6. Success-based fee and maximum. The fee is the stated USD price for each selected review successfully removed. Reviews that have not been successfully removed are not billed. The total cannot exceed the maximum shown in this work order: the selected-review count multiplied by the stated per-review price. No upfront payment is required or collected.
7. Invoicing. BRR may invoice a successful selected-review removal once that individual removal has been verified and supporting results are available. BRR does not need to wait until all selected reviews are resolved or until the service period ends. Invoicing one successful removal does not end work on the remaining unresolved selected reviews. BRR will combine multiple successful removals into one invoice when practical. Payment instructions are provided separately.
8. Payment and overdue invoices. Payment is due 7 calendar days after the Customer receives both the invoice and supporting results. If they are received separately, the payment period starts when the Customer has received both. BRR may approve a 14-calendar-day payment term as a written exception when appropriate for the Customer's accounting process; it is not the standard term and uses the same receipt-based starting point. BRR may pause work on unresolved reviews while an undisputed invoice remains past due. Fees properly earned before cancellation, closure or expiration remain payable.
9. Authorization and signature. The person confirming this order states that they are authorized to act for the Customer, authorize work on the selected reviews, and accept these terms on the Customer's behalf. Their typed full name records their electronic signature.
10. Order record. BRR retains and provides a copy of this work order, including the selected reviews, agreed unit price, maximum charge, these terms and the recorded time of acceptance.

Client responsibilities

• Provide accurate and complete information.
• Do not share material you are not permitted to share.
• Use the service only for lawful purposes.
• Do not request activity that would misrepresent facts to any platform.

No legal advice

We do not provide legal advice.

Limitation of liability

To the fullest extent permitted by applicable law, our liability arising from the service is limited to the fees paid for the engagement in question. We are not liable for indirect, incidental, or consequential losses, including lost profits or reputational damage.

Changes

Updates apply prospectively. Each accepted work order retains the exact terms saved with it at acceptance.